Frequently Asked Questions

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How we work OneBonsai

You can register your license for a number of trainees. You only pay per trainee, not per session. As such, it does not matter how often a trainee has to repeat the training to succeed.

You will require an Oculus Quest to run the VR training. This is a mobile VR headset. Additionally, you require a VR-capable laptop or desktop. We recommend a GPU RTX 2060 or better.

We support the Oculus Quest 1 and 2. Our software will also run on the Oculus Rift S.

You can use your own hardware, if it confirms to our specifications: at least a GPU RTX 2060 with 8GB RAM and 1GB harddrive room.

We can provide installation on premise. Please contact us for a custom quote.

We can provide a connection to your LMS. Please contact us for more information.

At any time, you can increase the number of trainees you license to our VR trainings. This amount is valid for the period for which you prepaid (1 month or 1 year).

You can cancel your subscription at any time, but the cancellation will only be effective after your subscription ends (end of the month or after 1 year).

We can provide a demonstration version of the software free of charge. You can either download this, or we can send a demo set to your location (Belgium, France, Netherlands, Luxembourg, Germany).

We support all countries in Europe.

At the moment we only support English, but are working to include Dutch, French, German, Spanish and Italian.

We have included multiple different environments that match different industry sectors in our VR training. However, if you wish to include your own custom environment, based on your specifications, you can always contact us to receive a custom development quote.

At this moment, our training complies with the applicable laws in the following countries: Belgium, France, Germany, UK, Netherlands, Luxembourg. We are working to also include specific regulations such as US OSHA.

No. Our training can be used to train your personnel, but the company itself is responsible to provide legal compliance training. Our training cannot be viewed as a legal compliance training.

Our VR training is built such that it limits the risk of people getting motion sick. To this end, we employ all industry best practices. If however you feel ill during the use of VR, we recommend taking a break immediately. Stopping VR will normally stop any motion sickness within minutes.

Once started, our system should be able to run on its own. However, the demonstrator version is built such that an instructor can be present to supervise the training session. We also provide alternative training modules that specifically involve instructors to adjust the training parameters during the training session. Please contact us for more information.

We provide environments for healthcare, manufacturing, oil and gas, heavy industry, construction, office, school, airport, and many others. Please contact us if you have specific needs.

Yes. Our training system allows an instructor to follow what happens in the training session while the trainees are busy.

We aim to have the training work in as small an are as possible. Typically, we recommend a 3x3m area to be freed of all obstacles. This will allow ample of moving area for the person in VR.

Yes, we provide videos and documentation to help you make the most of your purchase. Additionally, we provide a remote onboarding session to help you get started.

Yes! You can download the application directly from our website. In such case, you need to already have a VR headset and a VR-capable PC or laptop available. If you do not have these available, you can request us to send a demo set by the post. You can then test this out for a week. Contact us to schedule in such a demo set.

Not necessarily. However, if you wish to enjoy regular updates, and you want to make use of the online dashboarding and reporting tools, we need the application to connect to our cloud system.

Yes, we provide packages geared toward training schools. These include instructor-led training modules, more environments, tracked fire extinguishers and user management. Please contact us for more information.

The license we provide is only applicable for yourself or your company. It is not allowed to resell that license. However, if you are interested in becoming a preferred reseller, please contact our sales department.


If you didn't find what you were looking for, don't hesitate to contact us.